Privacy Policy

Our Commitment to Your Privacy

At HLM Hialeah Masonry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website and when you use our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, contact us, or use our services. This may include your name, address, email address, phone number, property details, and information about your masonry project needs.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and how you interact with our site. This information helps us improve our website and understand how visitors use our services.

If you communicate with us by email or phone, we may keep records of those communications for quality assurance and customer service purposes.

How We Use Your Information

We use the information we collect to provide and improve our masonry services. Specifically, we use your information to:

• Respond to your inquiries and provide customer service
• Schedule consultations and appointments
• Prepare estimates and contracts for masonry work
• Communicate with you about your project
• Process payments and maintain financial records
• Send you information about our services if you have opted in
• Improve our website and customer experience
• Comply with legal obligations and protect our rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Information Sharing and Disclosure

We may share your information with trusted third parties who assist us in operating our business, such as payment processors, scheduling systems, and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

If our business is sold or merged with another company, your information may be transferred to the new owner as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

We may use analytics services like Google Analytics to understand website traffic and user behavior. These services may collect information about your visits to our site and other websites. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption where appropriate, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access our services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For customers, we typically retain records for several years after project completion for warranty purposes, tax compliance, and business records.

If you request that we delete your information, we will do so unless we have a legal obligation to retain it or need it for legitimate business purposes such as warranty claims or financial records.

Your Privacy Rights

You have certain rights regarding your personal information. You may:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of receiving marketing communications from us
• Object to certain processing of your information

To exercise these rights or if you have questions about your privacy, please contact us using the information provided at the end of this policy.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and disclose. You have the right to request deletion of your personal information and the right to opt out of the sale of your personal information (though we do not sell personal information).

To exercise your California privacy rights, please contact us using the information below. We will not discriminate against you for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes to this policy, we may notify you by email or through a notice on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry as promptly as possible and work with you to address any concerns about your privacy.